AI Could End Long Lines for Good—How Close Are We to a Revolution in Efficiency?

Jules Nova

AI Could End Long Lines for Good

Theme parks have always been about fun, adventure, and family memories. But one thing that has always been a downside is the long wait times in line. Whether it’s the heat of summer, the excitement of a new ride, or simply the frustration of standing for hours, waiting in line has been a traditional part of the theme park experience. However, there’s a wave of technological change that promises to improve that experience—and it’s all thanks to artificial intelligence.

Revolutionizing the Ride Experience

In recent years, theme parks across the United States have embraced AI in an effort to streamline their operations, making the guest experience not just more enjoyable but also more efficient. One notable example is Legoland, where Vision AI is transforming how visitors experience the park. This technology uses cameras placed over attractions to track the number of people riding at any given time. While it doesn’t identify individuals, it gathers enough data to allow ride managers to spot issues before they escalate.

As Adrian Thompson, the operations transformation director for Legoland’s parent company Merlin Entertainments, explained, “Before, we didn’t have access to real-time data. Now, we can act immediately if we notice problems—like longer wait times or slower dispatches—which means we can improve the experience on the spot.” This quick response is a huge shift from the old days when feedback often came too late to be helpful.

Legoland uses AI to gather information about guest attendance and ride operations.

Immersive Technology—The Arctic Comes to Florida

Not all tech advancements in the park are just about efficiency. At SeaWorld, technology has taken guests to the Arctic without them ever leaving Florida. With its Expedition Odyssey ride, SeaWorld blends real footage captured in the Arctic with cutting-edge technology to create an immersive flying theater experience. Unlike traditional rides that rely on CGI, SeaWorld sent expeditions to the Arctic, using custom cameras and drones to capture the beauty of real wildlife and landscapes.

The immersive nature of the ride doesn’t stop there. SeaWorld’s innovation extends to their ride systems too. A rotating tower allows continuous flow, meaning guests don’t have to wait for each group to finish before another loads, keeping the line moving without compromising the experience.

Augmented Reality: The Future of Hands-On Fun

Both Legoland and SeaWorld are also leaning into augmented reality (AR) to enhance the guest experience. At Legoland, attractions like the Lego Ferrari Build & Race allow guests to build cars and race them in a virtual world. The technology adds a new layer of fun and interaction, taking hands-on play to new heights. Similarly, at SeaWorld, Penguin Trek uses lights and special effects to create a thrilling ride atmosphere, while the Phoenix Rising roller coaster incorporates visual media and sound to make the experience even more engaging.

For both companies, the goal is not just to entertain but also to educate, blending fun with an educational component to inspire a love for animals, conservation, and creativity. As Conner Carr from SeaWorld said, the focus is on showcasing real animals, not just drawing them on a screen.

Expedition Odyssey is a flying theatre ride at SeaWorld in Florida.United Parks & Resort

Disney’s Technological Leap

Perhaps the most exciting development is Disney’s partnership with Nvidia and Google DeepMind to create Newton, an open-source physics engine that will improve the accuracy of robots in Disney parks. This technology aims to enhance the movement and interaction of robotic characters, making them more lifelike and engaging. As Kyle Laughlin, senior vice president of Walt Disney Imagineering, noted, this collaboration will help create a “new generation of robotic characters” that will connect with guests in ways only Disney can.

With AI and robotics, Disney is pushing the boundaries of what guests can expect from a theme park experience. The goal is not just to entertain, but to truly immerse guests in worlds where characters feel more real than ever before.

The Lego Ferrari Build & Race attraction found at some Legoland parks.Legoland/Merlin Entertainments

The Bigger Picture: A Technology-Powered Future

The rise of artificial intelligence and augmented reality in theme parks is just the beginning. These advancements are designed to improve not only the guest experience but also the efficiency of operations, cutting down wait times and making the park visit smoother for everyone. The future could be one where long lines are a thing of the past, and guests can enjoy more time experiencing the magic rather than waiting for it.

However, the journey isn’t without its challenges. Global economic shifts and the impact of tariffs have created uncertainties for some parks, potentially affecting the cost and availability of certain products. Despite these hurdles, the commitment to technological innovation remains strong, with parks like Universal and Disney pushing forward with major developments. As the world continues to evolve, so too will our experiences at theme parks, with AI, robotics, and augmented reality paving the way for a revolution in how we enjoy entertainment.

In conclusion, the future of theme parks is already unfolding before our eyes. Whether it’s through AI managing lines or robots bringing characters to life, the blend of technology with fun promises an era of unprecedented efficiency and enjoyment. The only question left is how soon we’ll all get to experience it.